SurfNet Corporation Privacy
SurfNet's policies and procedures for handling customer information
have been created with the understanding that Internet technologies are still evolving and that
Internet business methods are continuing to evolve to meet the needs and opportunities of the
As a result, SurfNet's policies and procedures are subject to change.
In the course of serving its customers, SurfNet acquires, stores and
transmits customer communications and information that customers may regard as private or
sensitive. Some of this information - such as the customer's name, address, telephone number, and
credit card data - is provided to SurfNet by its customers in order to
establish service. Other information - such as the customer's account status, choice of services,
and customer logs - is created and maintained by SurfNet in the normal
course of providing service.
a web site can store in a designated file on a user's computer for various reasons. For example,
record the customer information that is required on the order form. This information is then
forwarded to an internal sales tracking database within SurfNet.
In addition, SurfNet may store customers' electronic mail and other
communications as a necessary incident to the transmission and delivery of those communications.
Data Security SurfNet will protect the confidentiality of its customers'
information, account information and personal communications to the fullest extent possible and
consistent with the law and the legitimate interests of SurfNet, its
partners, its employees and other customers of SurfNet's services.
To protect the loss, misuse, and alteration of information that is collected from customers,
SurfNet has appropriate physical, electronic, and managerial procedures
How is customer information used?
SurfNet may share customer information with selected partners, for
example, to provide customers with information about products which might be of interest to the
customer or to enable the customer to take advantage of special partner programs.
SurfNet may also use customer information to provide its customers
with system information or information about new or upgraded products.
Most customers may access and modify their personal information via their online personal
control panel/account information page. All other customers may access and modify their personal
information by contacting the appropriate SurfNet Billing organization.
Domain name customers who have registered a domain name with SurfNet and
wish to change the Technical Contact from SurfNet to another company, may
send a request to SurfNethostmaster@SurfNet.net.
It is important to note that customer domain name registration information is made publicly
available in the registry of domain names. Disclosure of customer information and communications
SurfNet will not otherwise disclose its customers' personal and account
information unless SurfNet has reason to believe that disclosing such
information is necessary to identify, make contact with, or bring legal action against someone who
may be causing harm or interfering with the rights or property of
SurfNet, SurfNet's customers, or others, or
where SurfNet has a good faith belief that the law requires such
SurfNet also will not, except for reasons stated below, disclose to
third parties the contents of any electronic mail or other electronic communications that
SurfNet stores or transmits for its customers. The circumstances
under which SurfNet will disclose such electronic customer communications
are when: it is necessary in order to provide service to the customer; it is necessary to protect
the legitimate interests of SurfNet and its customers; it is required to
cooperate with interception orders, warrants, or other legal process that
SurfNet determines in its sole discretion to be valid and enforceable;
and it is necessary to provide to a law enforcement agency when the contents are inadvertently
obtained by SurfNet and appear to pertain to the commission of a crime.
SurfNet disclaims any intention to censor, edit or engage in ongoing
review or surveillance of communications stored on or transmitted through its facilities by
customers or others. SurfNet will, however, review, delete or block
access to communications that may harm SurfNet, its customers or third
parties. The grounds on which SurfNet may take such action include, but
are not limited to, actual or potential violations of SurfNet's Acceptable Use Policy.